New E-Books Update: June 20, 2007
Important! You must be associated with the University of Iowa and have a Hawk ID in order to read the following e-books. The titles are available from Books24×7. To find a book on the site, search by “Titles”.
The Art of Creative Thinking
by John Adair
Kogan Page © 2007 (144 pages)
ISBN: 9780749447991New ideas help businesses gain an advantage over their rivals. Let this succinct book show you practical ways to become a more creative thinker.
Baptist HealthCare Journey to Excellence
by Al Stubblefield
John Wiley & Sons © 2005 (240 pages)
ISBN: 9780471708902Offering an insider’s look at corporate culture at one of Fortune’s Top 100 Best Companies to Work For in America, this book illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20% to 99%.
From New Recruit to High Flyer: No-nonsense Advice on How to Fast Track Your Career
by Hugh Karseras
Kogan Page © 2006 (224 pages)
ISBN: 9780749445645
Based on a survey of 200 successful executives who were strong performers when they were on the first rung, this book will help you to be viewed as a highflyer, and achieve greater job satisfaction, higher pay and faster promotion.
Global Business Etiquette: A Guide to International Communication and Customs
by Jeanette S. Martin and Lillian H. Chaney
Praeger Publishers © 2006 (183 pages)
ISBN: 9780275988159
Featuring dozens of colorful examples and useful tips, this book presents a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.
Gurus on Leadership
by Mark A. Thomas
Thorogood © 2006 (180 pages)
ISBN: 9781854183514
Including many quotes, checklists and questionnaires, this book is designed to provide an executive overview of past and current leadership thinking, and seeks to distill the work of some of the world’s major thought leaders.
Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit
by Thomas L. Jackson
Productivity Press © 2006 (224 pages)
ISBN: 9781563273421 (CD Content Available)
Showing you the mechanics of implementing hoshin kanri, this workbook will help you systematically improve your brand equity, implement Lean manufacturing and Six Sigma, and integrate your suppliers into a Lean and Six Sigma organization.
Introducing Management: A Development Guide, Third Edition
by Kate Williams
Butterworth-Heinemann © 2006 (340 pages)ISBN: 9780750668804
Ideal for both new and existing managers, this comprehensive text incorporates the latest innovations in management thinking and reflects the changes within the management standards.
ISO 9000 Quality Systems Handbook, Fifth Edition
by David Hoyle
Butterworth-Heinemann © 2006 (699 pages)
ISBN: 9780750667852
Whether establishing a quality management system for the first time, or upgrading an existing system, this handbook presents experiences of organizations, quality managers and auditors who have worked with the present version of the ISO 9000 standard.
Managing Diversity: Words into Actions
by Gary Mulholland, Mustafa Özbilgin and Dianah Worman
CIPD Enterprises © 2006 (44 pages)
ISBN: 9781843981688
Based on an action research study of nine organizations, this report explains how they used change management principles to motivate people and engage commitment before introducing diversity initiatives.
Managing Knock Your Socks Off Service, 2nd Edition
by Chip R. Bell, Ron Zemke and Dave Zielinski
AMACOM © 2007 (240 pages)
ISBN: 9780814473689
Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, this book provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people.
The New Lean Pocket Guide XL: Tools for the Elimination of Waste!
by Don Tapping
MCS Media © 2007 (214 pages)
ISBN: 9780977072019
With over 120 illustrations to visually convey the tools and concepts, this comprehensive, practical guide demonstrates Lean Office, Six Sigma, 5S, value stream mapping, document tagging, continuous flow, standard work, and much more.
The Standard for Portfolio Management
by Project Management Institute
Project Management Institute © 2006 (98 pages)
ISBN: 1930699905
Providing a guide to those processes generally recognized as good practices in portfolio management, this text focuses on portfolio management as it relates to the disciplines of program and project management.
The Standard for Program Management
by Project Management Institute
Project Management Institute © 2006 (129 pages)
ISBN: 9781930699540
Designed to help program managers achieve organizational goals, this guide aims to promote efficient and effective communication and coordination among various project management groups.
Values Sell: Transforming Purpose Into Profit Through Creative Sales And Distribution Strategies
by Nadine A. Thompson and Angela E. Soper
Berrett-Koehler Publishers © 2007 (192 pages)
ISBN: 9781576754214
Providing plenty of engaging stories and illustrative examples to show what works and what doesn’t, this book details concrete steps for designing sales and distribution strategies that fit the needs, interests, and habits of your target customers.


