E-RESOURCES HELP: PROBLEMS, TIPS, ETC.
Quick tip: Clear your cache
When experiencing a browser problem it is often useful to clear the cache. Even after a problem has been fixed you may continue to experience it if the browser is using stored data for quick retrieval.
If you are uncertain how to clear your browser’s cache, please refer to http://www.wikihow.com/Clear-Your-Browser’s-Cache.
You can also bypass your cache when you reload a page:
- Internet Explorer: Ctrl + reload
- Mozilla Firefox: Shift + reload
- Google Chrome: Shift + reload
- Apple Safari: Ctrl or Shift + reload
Quick tip: Clear your cache
When experiencing a browser problem it is often useful to clear the cache. Even after a problem has been fixed you may continue to experience it if the browser is using stored data for quick retrieval.
If you are uncertain how to clear your browser’s cache, please refer to http://www.wikihow.com/Clear-Your-Browser’s-Cache.
You can also bypass your cache when you reload a page:
- Internet Explorer: Ctrl + reload
- Mozilla Firefox: Shift + reload
- Google Chrome: Shift + reload
- Apple Safari: Ctrl or Shift + reload
ScienceDirect PDF problems
Elsevier has acknowledged a problem with opening PDFs in ScienceDirect in some browsers using the Adobe plugin, on some versions of Windows. They are working on this problem.
In the meantime, try one of these workarounds:
1. Save the PDF locally before opening it.
2. Change preferences in Adobe Reader:
- Edit –> Preferences
- Select “Internet,” then uncheck “Display PDF in browser”
- Select “Okay,” then close Reader and reopen your browser.
iOS Safari cookies and SmartSearch
If you are unable to log in to SmartSearch when using the mobile version of the Safari browser, you may need to reset your cookies permissions. In the browser settings change Accept Cookies from “Never” to “From Visited.”
You can read more about iOS Safari’s problematic cookie settings at “Mobile Safari’s default cookies settings changing randomly.”
Thomson ONE recommendations
Thomson Reuters recommends that users accessing Thomson ONE use Internet Explorer. Additionally, users may want to disable pop-up blocking to successfully view all content.
Viewing PDFs in Mac OS Safari
Trying to read PDFs in EBSCOhost databases using the Mac browser Safari often results in a “missing plug-in” error. Please try one of these solutions:
- Install the Schubert|it PDF Browser Plugin.
- Instead of Safari, use Google Chrome or Mozilla Firefox.
- Download or email the PDF, then open it.