Electronic Resources - Problems & Tips

Internet Explorer and Alexander Street Press

Lisa Martincik — Mon, 18 Jun 2012 16:56:50 +0000

Alexander Street Press has reported that their databases may occasionally experience problems with Internet Explorer. Some drop-down menu choices from within a database will open a new window or tab; please enable pop-ups for this functionality to work.

E-RESOURCES HELP: PROBLEMS, TIPS, ETC.

The University of Iowa Libraries — Thu, 10 May 2012 16:25:33 +0000

Quick tip: Clear your cache

Lisa Martincik — Thu, 10 May 2012 16:22:59 +0000

When experiencing a browser problem it is often useful to clear the cache. Even after a problem has been fixed you may continue to experience it if the browser is using stored data for quick retrieval.

If you are uncertain how to clear your browser’s cache, please refer to http://www.wikihow.com/Clear-Your-Browser’s-Cache.

You can also bypass your cache when you reload a page:

Internet Explorer: Ctrl + reload
Mozilla Firefox: Shift + reload
Google Chrome: Shift + reload
Apple Safari: Ctrl or Shift + reload

ScienceDirect PDF problems

Lisa Martincik — Thu, 22 Mar 2012 16:39:20 +0000

Elsevier has acknowledged a problem with opening PDFs in ScienceDirect in some browsers using the Adobe plugin, on some versions of Windows. They are working on this problem.

In the meantime, try one of these workarounds:

1. Save the PDF locally before opening it.

2. Change preferences in Adobe Reader:

Edit –> Preferences
Select “Internet,” then uncheck “Display PDF in browser”
Select “Okay,” then close Reader and reopen your browser.

iOS Safari cookies and SmartSearch

Lisa Martincik — Mon, 19 Mar 2012 18:54:10 +0000

If you are unable to log in to SmartSearch when using the mobile version of the Safari browser, you may need to reset your cookies permissions. In the browser settings change Accept Cookies from “Never” to “From Visited.”

You can read more about iOS Safari’s problematic cookie settings at “Mobile Safari’s default cookies settings changing randomly.”

Thomson ONE recommendations

Lisa Martincik — Wed, 15 Feb 2012 22:15:33 +0000

Thomson Reuters recommends that users accessing Thomson ONE use Internet Explorer. Additionally, users may want to disable pop-up blocking to successfully view all content.

Viewing PDFs in Mac OS Safari

Lisa Martincik — Mon, 30 Jan 2012 15:39:46 +0000

Trying to read PDFs in EBSCOhost databases using the Mac browser Safari often results in a “missing plug-in” error. Please try one of these solutions:

Install the Schubert|it PDF Browser Plugin.
Instead of Safari, use Google Chrome or Mozilla Firefox.
Download or email the PDF, then open it.

RefWorks: Security Certificate Error

Lisa Martincik — Wed, 04 Jan 2012 21:38:50 +0000

When logging in from off-campus via the proxy server, you may receive a security certificate error. This is because the security certificate is being read as “www.refworks.com.proxy.lib.uiowa.edu/…” when you log in through the proxy server. Accept the exception/click OK (depending on your web browser) to continue to RefWorks.

If you are using Internet Explorer version 9 (IE9), you will need to Enable Protected Mode under the Security tab before accepting the certificate.

Elsevier ScienceDirect: Saving PDFs

Lisa Martincik — Wed, 04 Jan 2012 21:36:13 +0000

Some users have reported problems saving PDFs (using the “save” icon in Acrobat Reader) from ScienceDirect. As a workaround right-click on the link, select Save Target As… (in Internet Explorer) and save the PDF to your computer.

ProQuest Cookie Cutter

Lisa Martincik — Wed, 04 Jan 2012 21:31:54 +0000

If you are prompted to login to a ProQuest database (Dissertations & Theses, ABI/INFORM, ProQuest Newspapers, etc.) click on the ProQuest Cookie Cutter to clear out your browser cookies.