NCBI provides a list of tips for common problems when using their website: Browser Advice for NCBI Web Pages.
We are currently experiencing difficulty with the Google Chrome browser. If you are unable to access the Interlibrary Loan sign-in page via Chrome please log into ILLiad first (via http://uiowa.illiad.oclc.org/illiad/illiad.dll ) and then resubmit your request. Or, try a different browser.
Alexander Street Press has reported that their databases may occasionally experience problems with Internet Explorer. Some drop-down menu choices from within a database will open a new window or tab; please enable pop-ups for this functionality to work.
When experiencing a browser problem it is often useful to clear the cache. Even after a problem has been fixed you may continue to experience it if the browser is using stored data for quick retrieval.
If you are uncertain how to clear your browser’s cache, please refer to http://www.wikihow.com/Clear-Your-Browser’s-Cache.
You can also bypass your cache when you reload a page:
- Internet Explorer: Ctrl + reload
- Mozilla Firefox: Shift + reload
- Google Chrome: Shift + reload
- Apple Safari: Ctrl or Shift + reload
Elsevier has acknowledged a problem with opening PDFs in ScienceDirect in some browsers using the Adobe plugin, on some versions of Windows. They are working on this problem.
In the meantime, try one of these workarounds:
1. Save the PDF locally before opening it.
2. Change preferences in Adobe Reader:
- Edit –> Preferences
- Select “Internet,” then uncheck “Display PDF in browser”
- Select “Okay,” then close Reader and reopen your browser.
Thomson Reuters recommends that users accessing Thomson ONE use Internet Explorer. Additionally, users may want to disable pop-up blocking to successfully view all content.
Trying to read PDFs in EBSCOhost databases using the Mac browser Safari often results in a “missing plug-in” error. Please try one of these solutions:
- Install the Schubert|it PDF Browser Plugin.
- Instead of Safari, use Google Chrome or Mozilla Firefox.
- Download or email the PDF, then open it.
When logging in from off-campus via the proxy server, you may receive a security certificate error. This is because the security certificate is being read as “www.refworks.com.proxy.lib.uiowa.edu/…” when you log in through the proxy server. Accept the exception/click OK (depending on your web browser) to continue to RefWorks.
If you are using Internet Explorer version 9 (IE9), you will need to Enable Protected Mode under the Security tab before accepting the certificate.