When experiencing a browser problem it is often useful to clear the cache. Even after a problem has been fixed you may continue to experience it if the browser is using stored data for quick retrieval.
If you are uncertain how to clear your browser’s cache, please refer to http://www.wikihow.com/Clear-Your-Browser’s-Cache.
Elsevier has acknowledged a problem with opening PDFs in ScienceDirect in some browsers using the Adobe plugin, on some versions of Windows. They are working on this problem.
In the meantime, try one of these workarounds:
1. Save the PDF locally before opening it.
2. Change preferences in Adobe Reader:
Thomson Reuters recommends that users accessing Thomson ONE use Internet Explorer. Additionally, users may want to disable pop-up blocking to successfully view all content.
Trying to read PDFs in EBSCOhost databases using the Mac browser Safari often results in a “missing plug-in” error. Please try one of these solutions:
When logging in from off-campus via the proxy server, you will receive a security certificate error. This is because the security certificate is being read as “www.refworks.com.proxy.lib.uiowa.edu/…” when you log in through the proxy server. Accept the exception/click OK (depending on your web browser) to continue to RefWorks.
Some users have reported problems saving PDFs (using the “save” icon in Acrobat Reader) from ScienceDirect. As a workaround right-click on the link, select Save Target As… (in Internet Explorer) and save the PDF to your computer.
Safari users: Safari is not fully compatible with ScienceDirect. Elsevier recommends using Firefox.
Some resources* are not compatible with Internet Explorer 9.
* As of March, 2012: Web of Knowledge (including Web of Science), ProQuest, and SimplyMap.
